How We Handle Your Information.

Privacy Policy

Prime Painting Experts Pty Ltd (ABN 74 697 662 052) is a painting business based in Lyndhurst, Victoria. This policy explains what personal information we collect through this website and by phone, how we use it, who else handles it and how to ask about it. Last updated 4 November 2026.

What we collect

When you send an enquiry through the form, we collect what you type: your name, phone number, email address, the service you need, property type, suburb, preferred timing, a description of the job and your consent to be contacted. When you call, we hear and may note the details you give us.

How we use it

We use your details to reply to your enquiry, give you a quote, arrange and carry out work, and keep records of that work. We do not sell your personal information. We do not use your details for anything unrelated to your enquiry without asking you first.

How the enquiry form works

When email delivery is switched on for the live website, the form sends your details by email to Prime Painting Experts so we can respond. Until then, the form does not deliver enquiries, so please call 0420 596 677. On the way, they pass through our website host, Vercel, and an email delivery service, Resend. These providers handle the details to deliver the message and may process data outside Australia. The website itself does not keep a database of enquiries. Copies exist in the email inbox that receives them.

Cookies and analytics

This website does not currently run analytics, advertising pixels or tracking cookies. If that changes, this policy will be updated before it does. Our host, Vercel, keeps standard server logs such as IP address and pages requested, for security and to run the service.

Sharing your information

We share your details only where needed to do the job: for example with another tradesperson we engage to help with your work, or with a supplier when ordering materials for your job. We may also disclose information where the law requires it.

How long we keep it

We keep enquiry emails and job records for as long as we need them to follow up, to do and support the work, and to meet our legal and tax record keeping obligations.

Keeping it safe

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No website or email system is completely secure, so please do not send card numbers or other highly sensitive details through the enquiry form.

Links to other sites

This website may link to other sites, such as government and industry sources. Those sites have their own privacy practices.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can also ask us to stop contacting you. Call 0420 596 677 or use the contact form on this website. If you are not happy with how a privacy matter is handled, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy. The date at the top shows when it was last changed.

Contact

Prime Painting Experts Pty Ltd, 0420 596 677.